# Features

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### Customer Accounts

Customers can log into their **Customer Accounts** and perform or receive the following actions.

<table><thead><tr><th width="220">Feature</th><th>Summary</th></tr></thead><tbody><tr><td><strong>Log In</strong></td><td>Log in to their Account, including via Google and Apple.</td></tr><tr><td><strong>Registration</strong></td><td>Create a new Customer Account.</td></tr><tr><td><strong>Account Details</strong></td><td>Review and edit their Account Details.</td></tr><tr><td><strong>Saved Cards</strong></td><td>Manage their saved Debit and/or Credit Cards.</td></tr><tr><td><strong>Order History</strong></td><td>Review a complete Order History across all Sales Channels.</td></tr><tr><td><strong>Order Tracking</strong></td><td>Review Order Statuses and track open Orders.</td></tr><tr><td><strong>Order Notifications</strong></td><td>Receive App notifications for Order Status changes, and ad-hoc Push Notifications managed from Firebase.</td></tr><tr><td><strong>Device Security</strong></td><td>Manage logged-in Devices and force log-out if required.</td></tr><tr><td><strong>Wishlist</strong></td><td>Review products saved to their Wishlist.</td></tr><tr><td><strong>Reserve and Collect</strong></td><td>Set a preferred Reserve and Collect Location.</td></tr><tr><td><strong>Loyalty Points</strong></td><td>Review their accrued Loyalty Points.</td></tr><tr><td><strong>Loyalty Card</strong></td><td>Add their Loyalty Card to their Apple Wallet. (iOS)</td></tr><tr><td><strong>Password Reset</strong></td><td>Reset their Account password in-app.</td></tr></tbody></table>

#### Biometric Login for Mobile App Accounts

Venditan Commerce supports biometric authentication (Face ID or fingerprint recognition) for logging into customer accounts via your mobile app.

When enabled on supported devices, biometric login allows users to access their accounts quickly and securely without needing to enter a password each time, improving the overall app experience and reducing login friction.

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### Browsing Products

Customers can use the App to browse your inventory.

To help identify the right product for them, App users can:

<table><thead><tr><th width="221">Feature</th><th>Summary</th></tr></thead><tbody><tr><td><strong>Search Products</strong></td><td>Search your inventory using our App's in-built search engine, or search integration.</td></tr><tr><td><strong>Browse Products</strong></td><td>Browse your inventory using a category/subcategory menu system.</td></tr><tr><td><strong>Wishlist Products</strong></td><td>Save products to their Wishlist which is stored in their Account and available across all platforms.</td></tr><tr><td><strong>Filter Products</strong></td><td>Filter product lists by Size, Colour, Price, Brand, Categories, Stock Availability or any other Product Attribute, all implemented based on your requirements.</td></tr><tr><td><strong>View Reviews</strong></td><td>View customer reviews, integrated with your choice of third-party review platform.</td></tr></tbody></table>

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Note: By default, the App will display all the products available on your eCommerce website. If necessary, this can be configured to give you greater control.
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### Product Display Pages (PDP)

The **Product Display Pages (PDP)** in the App showcase individual products and can include the following features.

<table><thead><tr><th width="249">Feature</th><th>Summary</th></tr></thead><tbody><tr><td><strong>Basic Product Information</strong></td><td>Browse the Product title, Description, Price, available variations and stock-related information.</td></tr><tr><td><strong>Product Media</strong></td><td>Browse a Product Image gallery, with support for 360-degree images and product videos.</td></tr><tr><td><strong>Customisation Options</strong></td><td>Select from available variations, like Size and Colour.</td></tr><tr><td><strong>Additional Information</strong></td><td>Browse additional product information, like Size Guides and Reviews.</td></tr><tr><td><strong>Finance Options</strong></td><td>Browse information about payment plans.</td></tr><tr><td><strong>Social Sharing</strong></td><td>Ability to share the product via social media platforms.</td></tr></tbody></table>

***

### Checkout, Payment & Delivery

After selecting a product, App users can move through a quick and easy **Checkout** process.

#### P**ayment Methods**

The App supports the following **Payment Types**:

* New/saved Debit and Credit card payments, hosted by one of our Level 1 PCI-DSS Compliant Payment Gateway integrations.
* Apple Pay. iOS only.
* PayPal and PayPal Credit.
* V12 Finance.
* E-Vouchers.

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Learn more: [Payments](https://docs.venditan.com/docs/payments)
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**Delivery Methods**

By default, the App will offer the Delivery Methods you have configured for your eCommerce website.

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Venditan Commerce allows you to set up your [Delivery Methods](https://docs.venditan.com/order-management-and-fulfilment-oms/order-dispatch#setting-up-your-delivery-methods), manage your Courier collections, and control shipping eligibility with a powerful, built-in rules system.
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### Push Notifications

General marketing **Push Notifications** can be sent to engage and update your customers.

Managed through the Firebase dashboard, these notifications allow you to customise the text, image, and in-app destination link, directing customers to a specific app screen when they tap the notification.

This functionality lets you tailor messages that drive engagement and bring customers directly to relevant content or promotions within the app.

Additionally, you have access to the Analytics dashboard within Firebase, where you can see how many customers received the notifications, how many opened and how many converted after opening the notification.

***

### Order Communication

Customers can easily track their Order Status through the Order History and Tracking screen within the Account tab of the App.

Additionally, they’ll receive real-time app notifications at key stages of their order lifecycle—such as when an order is shipped—keeping them informed every step of the way.&#x20;

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### Editable content pages

You can control your App’s content, including the Homepage, Terms & Conditions, Delivery Information, and other unique pages, independently of your website.

All content is managed via the Venditan Commerce [CMS](https://docs.venditan.com/docs/ecommerce-websites/cms-pages).

**Homepage Customisation**

* Set unique call-to-action (CTA) blocks tailored to your app audience.
* Link to categories best suited for mobile users.

This allows you to tailor the mobile experience to engage your customers from the very first tap.

***

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#### Custom Functionality

Do you need your mobile app to do something unique?

Our in-house app team can develop custom features to match your requirements. For example:

* Enable specialised customer experiences, tailored recommendations, or exclusive in-app content and guides
* Integrate custom order workflows, allowing customers to select specific delivery options or schedule services.
* Offer unique payment methods or account features suited to your customer base.

Whatever your app needs to do, we’re here to make it happen.
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