Order Communication
Keep customers informed with timely Order Updates, and customise the content of your communication to provide an accurate, useful post-purchase experience.
Customise your Order Confirmation email
Order Confirmation emails are sent to the Customer's email address by default.
The content within these emails is completely customisable based on the information you want to communicate.
As standard, the email will contain:
Order number and summary.
Billing and shipping addresses.
Payment method details.
Estimated delivery date.
Contact information for customer support.
You may need to send the customer custom information, such as a personalised thank you message, promotional offers, or specific instructions for certain products. Venditan Commerce can accommodate all of this. You can easily edit your confirmation email on the platform at any time.
Customise your Order Dispatched email
Customers will receive an Order Dispatched email by default when the Order Status changes in Venditan Commerce; it will change when your fulfilment team closes off the Order Batch.
Like the Order Confirmation email, the content is fully configurable based on your needs.
By default, the email will include:
Order number and summary.
Shipping address.
Courier name and any tracking number.
Estimated delivery date.
Contact information for customer support.
Send automatic updates when Delivery Dates change
Our intelligent Delivery Date Change Notification/Detection System (DDCN/D) will automatically update customers if their predicted delivery date changes.
The system detects real-time adjustments and sends notifications via email or SMS, keeping customers informed and ensuring transparency throughout delivery.
Customise your Ready for Collection confirmation email
When a customer opts to collect their order from a store, they will receive a Ready for Collection email once the order is ready for pickup.
This email includes the following standard details:
Order number and summary
Collection location and address
Store opening hours
Instructions for pickup
Contact information for customer support
The email can also be customised to include additional details as needed.
Check real-time Order Statuses from the Customer Account
The status changes automatically as you move through your fulfilment process.
Automate your customer service follow-up emails
Send automated follow-up emails to request feedback within a timely window post-delivery.
Third-party integrations like reviews.io can support follow-up emails and collect and consolidate reviews into your preferred platform.
These reviews can then be integrated into your website.
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