# Order Communication *** ### Customise your Order Confirmation email **Order Confirmation** emails are sent to the Customer's email address by default. The content within these emails is completely customisable based on the information you want to communicate. As standard, the email will contain: * Order number and summary. * Billing and shipping addresses. * Payment method details. * Estimated delivery date. * Contact information for customer support. You may need to send the customer custom information, such as a personalised thank you message, promotional offers, or specific instructions for certain products.\ \ Venditan Commerce can accommodate all of this. You can easily edit your confirmation email on the platform at any time. *** ### Customise your Order Dispatched email Customers will receive an **Order Dispatched** email by default when the Order Status changes in Venditan Commerce; it will change when your fulfilment team closes off the Order Batch. Like the Order Confirmation email, the content is fully configurable based on your needs. By default, the email will include: * Order number and summary. * Shipping address. * Courier name and any tracking number. * Estimated delivery date. * Contact information for customer support. *** ### Send automatic updates when Delivery Dates change Our intelligent **Delivery Date Change Notification/Detection System (DDCN/D)** will automatically update customers if their predicted delivery date changes. The system detects real-time adjustments and sends notifications via email or SMS, keeping customers informed and ensuring transparency throughout delivery. *** ### Customise your Ready for Collection confirmation email When a customer opts to collect their order from a store, they will receive a **Ready for Collection** email once the order is ready for pickup. This email includes the following standard details: * Order number and summary * Collection location and address * Store opening hours * Instructions for pickup * Contact information for customer support The email can also be customised to include additional details as needed. *** ### Check real-time Order Statuses from the Customer Account Account-holding customers can check the real-time status of their orders directly from their [Order History](https://docs.venditan.com/ecommerce-websites/customer-accounts#review-order-and-transaction-history) page. The status changes automatically as you move through your fulfilment process. *** ### Automate your customer service follow-up emails Send automated follow-up emails to request feedback within a timely window post-delivery. Third-party integrations like **reviews.io** can support follow-up emails and collect and consolidate reviews into your preferred platform. These reviews can then be integrated into your website. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.venditan.com/docs/basket-and-checkout/order-communication.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.