Customer Accounts

A user-friendly Account area is vital in delivering a reliable shopping experience for your customers. This section focuses on the various features you can enable for Customers with an Account.

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Review Order and Transaction History

Customers can access detailed information about their past Orders and current Order Statuses from their Accounts.

In-store, if an operator assigns the sale to a Customer during checkout, the transaction will also be visible in their Order History.

Learn more: In-Store Orders (EPOS)

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Add and update multiple Billing Details

Customers can add and update their billing information, including their:

• Name.

• Multiple delivery addresses.

• Contact details.

All changes are immediately reflected in the Customers area of Venditan Commerce.

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Review and purchase Wishlisted products

Customers can review their list of Wishlisted products and add selected items to their shopping basket ready for purchase.

You can optionally choose to display the date and time the Customer added the products to their Wishlist.

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Review accrued Loyalty Points

Customers can view their accrued Loyalty Points, monitor their current tier status (if applicable), and check expiry dates.

This feature helps customers keep track of their rewards, plan their spending to maximise benefits, and stay informed about their Loyalty progress.

Learn more: Loyalty System

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Review available E-Vouchers

Customers can view a list of E-Vouchers assigned to their Account, including expiry dates, monetary values, and applicable products or categories.

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Download PDF invoices for Orders

Customers can download PDF invoices for their Orders directly from their Account area.

Customers can browse their Order History and easily download detailed PDF invoices for each Order when using Venditan Commerce as your Invoicing system.

Learn more: B2B Customers

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Re-order previously purchased products

Customers can easily re-order items from their Order History with a single click.

Customers can view their past Orders and select the option to re-order products. This functionality enables them to either replace their current basket with products from a previous order or add them to their existing basket, making repeat purchases quick and convenient.

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'Remember Me' functionality on sign-in

Customers who log in from a new device will receive an email notification with their device details.

From their Account, they can view a list of all devices currently logged into their account and have the option to sign out individual devices or all devices simultaneously, ensuring control and security over their sessions.

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Review submitted Support Questions

If your website has our Submit a Support Question feature enabled, Customers can view a thread of all the Support Questions they have submitted from their Account.

This allows them to track responses, check the status of their enquiries, and follow up as needed.

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Submit a Return or Exchange Request

With our Returns Portal enabled Customers can start the Return or Exchange process by selecting the relevant Order and providing a reason for the return or exchange.

Venditan Commerce will collect all Return Requests into the platform for processing and can autogenerate returns shipping labels for the Customer.

Learn more: Returns & Exchanges

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Enable biometric login for mobile users

Venditan Commerce supports biometric authentication, such as facial recognition or fingerprint scanning, for customers accessing their online accounts.

When enabled on supported devices, biometric login offers a quick and secure way for users to sign in without needing to enter a password, improving both convenience and account security.

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Update marketing communication preferences

If integrated with your email marketing system, such as Mailchimp or Klaviyo, Customers can opt in or out of marketing communications directly from their Account.