Venditan Commerce must be integrated with your Supplier to receive ASNs into the platform.

Verify a shipment against a Purchase Order or ASN

Once a shipment arrives, your team will need to verify it against an open Purchase Order or Advanced Shipping Notice (ASN) to:

• Accurately book the new stock into Venditan Commerce.

• Identify discrepancies.

Our handheld scanners can be configured to follow your preferred workflow, but our standard receiving process is as follows.

Produce a Goods Received Note (GRN) for the shipment

Once the goods have been verified and quantities tracked within the platform, you can generate a detailed GRN that documents precisely what was received.

The GRN is returned to the Supplier to acknowledge that the goods have been delivered and received.

If Venditan Commerce is integrated with your supplier, the GRN is automatically generated and sent to them.

Alternatively, you can export the GRN as a document (e.g., PDF) for manual processing.

The GRN is stored in Venditan Commerce for future reference. This stored record aids in the direct putaway of goods by providing a reference for locating and organising the applicable storage Bins.

Follow guided routes to put away your goods

Generate Guided Putaway routes through your warehouse to efficiently store goods in the correct Bins.

Our handheld scanners can use your warehouse mapping and putaway strategy to calculate the most efficient route from the Holding Bin to the designated Bins, reducing unnecessary back-and-forth movement.

We consult with you during onboarding to tailor this process to your putaway strategy, but a typical putaway process is as follows.

Users can make manual adjustments or override suggested paths if needed, providing flexibility to address unique situations or preferences.

Manually put away your new inventory

Manually handle the putaway process without guided routes, providing a simple method for storing inventory.

A typical manual putaway process is as follows.

Reconcile Goods Received Notes (GRN) against invoices

Reconcile Goods Received Notes (GRN) against invoices to ensure that the quantities and prices billed by the supplier match what was received.

This feature assists finance teams in identifying and addressing discrepancies, providing a clear summary that can be integrated into your finance software.

Key functionality includes:

• GRN and Invoice Matching: At the point of delivery, set the invoice number against the corresponding GRN. If the receiving team does not have the invoice number, it can be added later.

• List of Associated GRNs: When starting the reconciliation process, generate a list of GRNs associated with a specific invoice number. This will provide a detailed view of what was received against what was billed.

• Summary of Reconciliation: Venditan Commerce generates an overview of the reconciliation process, highlighting any discrepancies in quantity and price between the GRN and the invoice.

• Update Cost Prices: Adjust cost prices within Venditan Commerce to account for discrepancies identified during the reconciliation process.

• Automated Discrepancy Emails: Generate automated discrepancy emails that can be sent directly to the supplier, detailing the issues found and requesting resolution.

• 🔌 Integration with Finance Software: Download the reconciliation summary in a format compatible with Sage Line 50. Similar downloads can be provided for other finance software.

Receive and process returned products

Assign products to appropriate holding Bins depending on the customer's return reason.

For example:

• Damaged Goods Bin: Bin for returned products due to damage.

• Warranty Returns Bin: Bin for products returned under warranty.

• Exchange Bin: Bin for products returned as part of an exchange process.

• Simple Returns Bin: Bin for all returns if detailed categorisation is not required.

Products in good condition and suitable for resale are re-booked into your inventory. Then, following the manual putaway process, they are scanned and stored back into their appropriate Bins.

Products that cannot be resold or are beyond repair are marked as obsolete or written off.

Venditan Commerce updates Stock Levels based on the actions taken for each returned product. This ensures accurate stock counts and reflects any changes in inventory status.

• Member: The colours your T-Shirt is available in.

  • Stock: The sizes your T-Shirt is available in, across the range of colours available.

Product information can be managed at the Master, Member or Stock level depending upon your requirements.

This data model is incredibly flexible and can support anything you need to do with your products.

Create a Standalone Item

Use a Standalone Item to list a product that contains no other variations, like Colours and Sizes, e.g. A ball of string.

These products exist separately from other products and are not a part of any Product Set.

Create Product Bundles to sell combinations of products together

Use a Product Bundle to combine two or more products at a Member level.

Customers can then select from their associated variations on the PDP page (such as Colour and Size) and purchase their chosen combination as one, bundled product.

When a purchase is made, the quantities of the respective Stock Items are adjusted.

Create a Bill of Materials (BOM) to sell Components together

Use a BOM to create a product composed of multiple Components (Stock Items) and sell them together.

This is displayed as a unique product on your website and can be merchandised with unique product information, like Images and Descriptions.

When a sale is made, Stock Levels are automatically adjusted across each Component within the BOM.

Create a Phantom Bill of Materials / Multi-Tier Bill of Materials

Create a Bill of Materials (BOM) with another BOM nested within it—sometimes referred to as a Phantom BOM or Multi-Tier BOM.

Select a BOM as a component within a parent BOM. The phantom BOM acts as a grouping mechanism for the components needed to build that subassembly when fulfilling the parent BOM.

Sell the same product in different bulk quantities

Sell a product in various quantity tiers, e.g. Individually, by the box, by the crate and by the pallet–all from one master stock record.

For example:

This allows you to break your stock into Components and offer tiered options without ring-fencing stock for those different quantity purposes.

Offer products on Pre-Order

Venditan Commerce can support Pre-Order for any of the above Product Types.

Pre-Order Payments

Payments for Pre-Orders can be taken in two ways:

• Pre-Authorisation: a pre-authorisation of funds through one of our Level 1 PCI-DSS compliant Payment Gateway integrations.

• Pay-by-Link: Accept pre-orders in good faith and email customers with an automated payment link when the product is ready.

Serialise your products

Uniquely identify individual products by adding a specific Serial Number or Code.

Product serialisation plays a vital role in supply chain management by enabling product traceability, authentication, and enhanced control.

They allow for precise tracking of warranty information, helping you to identify when a specific unit was sold and its warranty status, making it more straightforward to manage warranty claims, provide after-sales service and prevent fraud.

Sell digital files

Upload a digital file to Venditan Commerce and sell it as a product on your website.

Customers receive a link to download the file via email when they purchase a product with a digital file.

Venditan Commerce can support any digital file format.

Sell in-store services

Market and sell your in-store services through your website by creating them as a product within Venditan Commerce.

This functionality is often used for gift wrapping and in-store appointments, like fittings and style consultations.

Checkout as a Guest or a Customer

Allow users to complete their purchases as Guests, or by logging into their Customer Accounts if they haven’t already.

Once the Customer logs in, their saved Billing Details (Name, Address) will automatically populate the checkout fields.

Users opting to check out as Guests can Create an Account using their provided details, capturing them as recorded Customers.

Apply Promotional Codes and Gift Vouchers

We enable customers to apply Promotional Codes and Gift Vouchers directly from the Basket and/or Checkout page.

Eligible E-Vouchers will be displayed if a Customer is logged in and has active E-Vouchers associated with their Account.

They simply tick the boxes to apply them to their Order.

Summarise the accrued Loyalty Points for the Order

Display the number of Loyalty Points generated from the current Order.

This clearly summarises the rewards customers will earn with their purchase, highlighting the benefits of their loyalty.

Customers can view a full breakdown of their Loyalty Points from their Account.

Offer regional checkout experiences

We can tailor the Checkout experience based on the customer’s region, accommodating international sales and their varied requirements.

This allows customisation of the checkout process to request additional or less information as necessary, ensuring compliance with regional regulations.

For instance, customers in different countries may have specific address format requirements or legal disclosures that must be addressed during checkout.

Offer personalised Gift Wrapping at Checkout

Venditan Commerce allows you to offer gift wrapping as an optional service during the checkout process.

Gift wrapping is typically set up as a non-stock product, meaning it won’t affect inventory levels. However, if you offer gift wrapping using limited materials, such as premium boxes or branded packaging, you can choose to hold stock against it.

You can:

• Set a custom price for the service

• Add text fields for the customer to provide names or personalisation details

• Use the same functionality to offer premium delivery options, such as time-specific or VIP packaging services

This provides a flexible way to upsell added-value services while giving customers more choice at checkout.

Add Comments to an Order

Include a Comments field in the Checkout process where customers can add specific instructions or communicate information related to their Order.

Offer a wide variety of Payment Methods

Provide customers with various Payment Methods, leveraging our Level 1 PCI-DSS compliant payment gateway partners and direct integrations to accommodate diverse customer preferences.

Provide Predictive Search suggestions

Provide customers with Predictive Search suggestions based on their query input.

As the customer types in the Search Bar, the search engine offers a set of suggested products or pages that match the input.

The search framework within Venditan Commerce is configured with a ‘suggester’ that will best attempt to return possible search terms based on the customer's initial characters.

The suggester kicks in when a customer has typed two or more characters into the Search Bar.

The database for suggested search terms is based on the following Product Data:

• Product Title

• Product Tags

• Brand

• Product Category

Suggestions are not provided if the term has no results.

For example, the suggestion will not be made if the customer searches for ‘chocolate gifts’ but the results page is empty.

Suggestions will also work if the customer has performed a typo.

In this case, our search functionality will make a best effort to compensate for incorrectly interested queries.

Provide in-search Product Recommendations

Return a set of products that closely match the customer’s search.

This can help them navigate to their desired product without visiting the Search Results page.

The information displayed in the product search results, such as Price, Brand and additional Product Attributes, is flexible and confirmed when we workshop your new website.

Redirect customers when they enter a specific search term

Search Redirects can redirect customers to specific URLs based on the search term they enter.

For example, if customers search for "returns information," they can be redirected to the Returns page, bypassing the Search Results page altogether.

This is also useful for end-of-line products, where you can take customers to the most related products instead.

Create Search Synonyms for common queries

Search Synonyms help the search engine match search terms to the right products by associating related terms in your product database.

In Venditan Commerce, this is done by assigning multiple synonyms to the formal or "correct" term.

Incorporating synonyms into your site search bridges the gap between how customers search and how your products are named, improving search accuracy and user experience.

Select an Update Type to define what type of product information you would like to update.

Marketing channels, like Google Ads.

Create and assign Customer Types

Create and assign Customer Types to help categorise your customers.

By default, all customers must be assigned to a Customer Type. Our default Customer Types are Retail, Trade, and In-Store.

Customer Type history is tracked over time so you can review any changes.

Customer Types drive various platform functions including Group-Based Pricing and customer-specific Delivery Methods.

Create and assign Customer Attributes

Create and assign Customer Attributes to customers to enrich the data and help with segmentation, reporting and personalisation.

Venditan Commerce can support an unlimited number of Customer Attributes.

Create and assign Customer Tags

Create and assign Customer Tags to customers to group them as you require.

This lets you quickly identify a particular set of Customers when sorting your customer data.

Venditan Commerce can support an unlimited number of Customer Tags.

Create a New Customer from the EPOS System

Create new customers from within the EPOS software.

• Enter Customer Details: Fill out the required fields, including name, address, and marketing opt-in. A postcode lookup feature is available for faster entry.

• Save Options:

  • Select Save to store the customer record without linking it to any transaction.

  • Select Save & Select to save the customer and immediately associate them with the ongoing sale or start a new transaction if one isn’t already active.

Assign Sales to a Customer

When preparing a Sale, you can assign the Sale to a specific Customer to ensure it is recorded in their Order History:

• Assign During Sale: While prepping the Sale, search for and select the Customer you want to associate with the transaction.

• Track Customer Orders: This ensures that all purchases are linked to the customer’s profile, making tracking their order history and providing personalised service easier.

Leave Notes on a Customer Account

Operators can add internal Notes to a Customer Account, making tracking important details or special instructions easier.

Notes are accessible to anyone viewing the Customer’s record, including on Venditan Commerce, ensuring all team members have relevant customer information.

Tax is managed by creating Tax Rules for the country in which you operate.

Tax Rules consist of:

• Name: Names the Tax Rule.

• Tax Rate: The percentage rate applied to the product, governed by the law of the country where the sale is being performed.

Tax Rates consist of:

Reduced Rate, Zero-Rated and Exempt Products

Product Tags are used to tag specific products for special treatment.

The tagged products are specified when setting up the Taxable Group within the Tax Rate.

Charge Tax on Gross Profit only

Taxable Groups can also be set up to charge the Tax Rate on gross profit only.

First-match application of Tax Rules

Venditan Commerce uses a first-match basis approach to apply Tax Rules.

This ensures that the most specific and relevant tax regulations are prioritised for the delivery destination.

🔌 Integration: Use Avalara for advanced international Tax Rules

Venditan Commerce is integrated with Avalara, a leading third-party tax management solution that handles complex international tax regulations.

Avalara allows us to automate the entire tax calculation process, ensuring accuracy and compliance across multiple jurisdictions where the rates can be highly variable, e.g. Across the United States of America.

When a Customer completes a purchase on your website, the product basket details are sent to Avalara.

Avalara then calculates the applicable taxes and returns the information instantly, ensuring the correct amount is charged. This entire process happens automatically, providing a smooth and transparent experience for the customer.

Manage HMRC & Exports data for your products

Venditan Commerce can handle critical product information if you export products overseas.

Support for Import One-Stop-Shop (IOSS) scheme

Venditan Commerce supports VAT charging under the IOSS scheme.

This means orders received from EU member states will have the relevant VAT for the state added automatically - only if the Order Total is below the IOSS threshold of 150 EUR.

If the order is above that threshold, then VAT won't be added to the Order.

Access Tax breakdowns with in-built reporting

Access tax breakdowns with built-in reporting that can be scheduled to be sent to an email address at a frequency of your choice.

For VAT Returns: Sales by Tax Report

Gain insights into your sales performance across different Sales Channels.

Review sales exclusive of tax and tax amounts for each Sales Channel. The data is broken down by Tax Rate, providing a day-by-day view over a selected date range.

For Reconciliation: Payment Receipts Report

Track individual transactions processed through your website.

This report breaks down transactions by payment types: credit card, debit card and E-voucher.

Each transaction is itemised, showing the tax charged, allowing you to reconcile payments and taxes accurately.

If you have multiple warehouses or retail stores, Stock Level Settings can be controlled and configured for each product by individual Location.

For example, due to increased demand, your Ideal Stock Level for a product may be higher for one retail store than another.

Our Supplier Replenishment Tool uses these settings, current Stock Levels, and open Purchase Orders to provide recommended replenishment quantities for new Purchase Orders.

Structure your stock management with Locations, Stores and Bins

A ‘Location, Store and Bin’ structure manages stock arrangement across your business.

Evert individual product you have is designated to a Bin, facilitating accurate, real-time stock tracking and efficient receiving, putaway, transfer and fulfilment processes.

Support for Warehouse Mapping

We can map the layout of your warehouse location into Venditan Commerce to visualise the layout of Stores and Bins based on their size, shape, and orientation.

This visualisation helps Venditan Commerce to understand and optimise the storage space and is used in our Guided Putaway and Directed Order Picking features.

Transfer stock from one Location to another

Transferring stock between stores is a common requirement to fulfil orders when stock isn’t immediately available.

Transfers can be initiated manually or automatically proposed.

• Manual: Users can initiate a transfer from Venditan Commerce or our EPOS system. They specify the source Location, target Location, each item to be transferred and their respective quantities. The specified details create an Internal Stock Transfer that remains pending until the stock is picked and dispatched from the source Location.

• Automatic: Venditan Commerce can automatically propose Internal Stock Transfers based on stock availability across Locations. For example, if an order is placed and the store lacks sufficient stock, but another has the required stock, Venditan Commerce automatically suggests an stock transfer.

Transfer stock from one Bin to another

Transferring stock between Bins is crucial for reorganising or consolidating warehouse space.

This process can be efficiently managed using the 'Bin Transfer' feature.

Using our handheld scanners, the user scans the source Bin, then each item and inputs the quantities to be moved.

Next, they transport the items to the target Bin, scan them, and drop them off.

Venditan Commerce automatically updates Stock Levels to reflect the new locations of the items.

Assess your current Stock Levels

There are numerous ways to assess the Stock Levels across your business.

Supplier Replenishment Tool

The Supplier Replenishment Tool allows you to filter a set of products, and then evaluate Stock Levels and raise a Purchase Order by:

• Specifying the Departments, Categories, or Manufacturers/Brands.

• Choosing the Supplier you are ordering from.

• Choosing the Location you are ordering for.

The tool will then provide you with current Stock Levels, along with recommended replenishment quantities based on your Minimum, Maximum and Ideal Stock Level Settings.

Bin Stock Take

Conduct annual or more frequent stock takes efficiently using our handheld devices.

This allows you to perform precise stock takes for individual Bins, ensuring accurate inventory records and reconciliation.

You use Venditan Commerce to create a Stock Snapshot for a specific Bin. The snapshot records the Bin's known Stock Levels.

You can:

• Name the Snapshot

• Filter Stock: Choose to include only specific stock items within the Bin or exclude items with zero stock.

• Preview Report: Review the snapshot before finalising it to ensure it meets your requirements.

• Download as CSV: Export the snapshot as a CSV file to assist with stock-taking.

Once the Stock Snapshot has been generated, you can use the handheld device to count the stock quantities within the Bin and input the counted quantities.

Finally, return to Venditan Commerce to compare the scanned quantities with the Stock Snapshot and decide whether to write off discrepancies or create new stock records to adjust for any differences.

Stock Take Report

Run a Stock Take Report to get a comprehensive overview of the stock within your business.

You can filter the report by criteria such as Brand, Department, Category, Location, Store, Bin, or Supplier.

Once your filters are applied, the report can be generated and downloaded as a CSV file, or reviewed in-platform using a spreadsheet-style interface.

Manual Stock Take

The platform supports a fully manual stock-take process. With this method, you physically count the stock and then input the collected data into the platform.

This can be done in real-time as you count each item or by gathering the data and updating the stock levels within the platform.

This manual approach provides flexibility for those who prefer not to use scanning technology or when scanners are unavailable.

Support for serialised products

Track and manage individual products by assigning and recording serial numbers as unique identifiers.

Monitor the movement of serialised products throughout the inventory lifecycle, including receipt, storage, and dispatch.

Link serial numbers to warranty records and service history, simplifying the process of handling returns and repairs and reducing fraud.

Follow guided packing instructions with Pack Check

Use our guided-packing system, Pack Check, to verify that the contents of the package are 100% correct for the order.

Pack Check runs on a handheld scanner and guides packing teams with automated prompts to:

• Scan the correct products to complete an open Order.

• Double-check scanned products against the open Order.

• Confirm that all products from the Order are present and correct.

• Automatically print a Shipping Label and Packing Slip.

By automatically verifying scanned items against the open Order, Venditan Commerce eliminates human error and significantly speeds up the packing process.

Handle Orders that have missing products

While rare, there may be instances when Orders cannot be fulfilled entirely due to missing products.

The following actions may be taken in this case.

Print a Packing Slip

Print a Packing Slip to insert into the package for the Customer to review.

By default, Packing Slips will contain a line-by-line summary of the Order and the Customer’s billing details.

Packing Slips can be fully branded or customised as you need.

If you are using Pack Check, we can set up automated Packing Slip printing; as your team packs and completes orders on handheld devices, the slips will print automatically.

Printing can also be initiated from Venditan Commerce on a PC, laptop or tablet.

Once you have picked and packed the Orders in your Picking Group, you can return to the platform and select the Orders you wish to print a Packing Slip for.

Capture package contents, weights and dimensions

Venditan Commerce captures critical details such as package weight, dimensions, and contents when packing your orders.

Set up your packaging types

You can set up the various Boxes and packaging materials you use.

Each type of packaging is represented by a Barcode, which can be printed and displayed in your warehouse.

Guarantee accurate manifests

When your team starts packing a new Order, they scan the Box Barcode, which lets the system log the exact size and specifications of the packaging used.

When packing items, they scan each before placing them in the box. Venditan Commerce records the weight and details of the products using the Shipping Weight data.

The result is a complete record of the package’s contents, weight, and dimensions.

This data generates shipping manifests and labels with precise information, enabling couriers to calculate shipping costs and process your batches efficiently and accurately.

Easily manage your eBay listings and Orders by connecting your eBay account to Venditan Commerce.

Expand your reach by listing your products on multiple eBay marketplaces worldwide.

Custom Product Attribute management lets you specify product conditions directly within Venditan Commerce, such as New, Certified Refurbished, Seller Refurbished, and Used, and pass those to eBay.

Sell through TikTok Shop

Upload inventory to your TikTok Shop Seller Center catalogue so you can begin selling on the world’s fastest-growing social media platform.

Once your inventory is uploaded to Seller Center, a shop icon will be added to your TikTok profile, allowing users to browse your products from within the app. T

You can also tag the relevant products in your showcase content and run targeted advertising to user segments.

Keep product marketplace listings consistent with our centralised PIM

With your data all stored centrally in the Venditan Commerce PIM, you can populate your marketplace listings using a single version of truth.

Critical information such as Product Titles, Descriptions, Variations and Prices are all managed in one place.

Venditan Commerce provides detailed information on the minimum data requirements for each marketplace, allowing you to prepare your products for syncing.

You can set different Product Descriptions and information across marketplaces.

This can be managed in bulk using intuitive tools or on an individual product basis.

Support for Product Attribute and Category Mapping

If you have unique Product Attributes that aren’t standard within the marketplace, we will map them for you.

This means matching your data to the corresponding fields your target marketplace uses to accurately transfer and display all relevant product information, even if the marketplace has different data standards or requirements.

Similarly, we map your Product Categories with the corresponding categories on Amazon and eBay.

This ensures that your products are listed under the appropriate sections on each marketplace regardless of their category structure.

By mapping your categories, we maintain consistent and accurate product placement, making it easier for customers to find your products.

Control marketplace-specific pricing

You can adjust your product pricing depending on the marketplace through which it is being sold.

This is useful if you want to adjust margins to cover marketplace fees whilst maintaining a standard price on your eCommerce website or at your physical store.

Menu Tree View

Venditan Commerce uses a tree view to display the structure and content of your Menu and Footer.

The interface supports drag and drop for easy rearrangement of the Nodes.

Your website's Menu will display across all devices as standard, but you can hide specific Nodes on mobile if you prefer.

Footers are managed in the same format, and you are given the same freedom to edit and add to the footer as you wish.

Create and manage your 301 redirects

When you change a page or blog's URL, use the 301 Redirect Tool to set up permanent redirects.

This is crucial to pass equity to the new link, ensuring your SEO isn’t negatively affected by the change.

Our redirect tool allows you to manage simple redirects without our assistance.

Manage your Media Library

Review and organise the Media (Images, PDFs) you've added to Pages and Blogs.

Media is stored in a library, neatly organised by URL for easy access.

Venditan Commerce has built-in compression, automatically optimising images upon upload.

We provide guidance on image dimensions, and uploads will be declined if they exceed a specified size limit.

Venditan Commerce supports the following file formats: JPG, PNG, WEBP, PDF

Create and manage your Events

You can use Venditan Commerce to market Events through your website.

This is ideal for merchants who regularly run events and want to manage them efficiently by consolidating the information into their eCommerce platform.

You can create Events with the following details:

• Event Name

• Venue

• Start Date

• End Date

Venues can also be created and managed separately for repeat use.

This information is then linked to an associated Blog Article using an event Template to communicate the Event details to your customers.

Configure the Currencies you accept directly within Venditan Commerce.

For each currency, you can specify:

• Name: The currency's name (e.g., US Dollar, Euro).

• ISO 3 Code: The standard three-letter currency code (e.g., USD, EUR).

• Symbol: The symbol used for the currency (e.g., $, €).

• Current Exchange Rate: Automatically updated via a feed provided by Venditan Commerce.

Offer international Payment Types

Venditan Commerce is integrated with Global Payments to handle international transactions securely and efficiently.

Global Payments can enable country-specific payment options, such as popular e-wallets, bank transfers, and local card schemes.

Manage Tax Rates for Countries or Regions

Venditan Commerce simplifies the complexity of tax management by enabling the setup of Tax Rules tailored to your delivery destinations, amongst a wide range of other criteria.

It can support highly configured tax rates for each country you sell to, ensuring compliance with local regulations.

Support for Import One-Stop-Shop (IOSS) Scheme

If enabled, Venditan Commerce supports VAT charging under the IOSS scheme, this means orders to EU member states will have VAT added automatically only if the order total is below the IOSS threshold of 150 EUR. If the order is above that threshold, then VAT won't be added to the order.

🔌 Integration: Use Avalara for advanced international Tax Rules

Venditan Commerce is integrated with Avalara, a leading third-party tax management solution, used to handle complex international tax regulations.

Avalara allows us to automate the entire tax calculation process, ensuring accuracy and compliance across multiple jurisdictions where the rates can be highly variable, e.g. Across the United States of America.

Manually create an Order

Input Orders captured through traditional sales methods such as phone calls and emails directly into the system.

With this feature, you can use the platform to fill out all necessary Order Details and save the Order for further processing through your approval and fulfilment workflows.

Build your Order Approval workflow into the platform

Build your order approval workflow into Venditan Commerce by taking advantage of role-based User Access control that can be tailored to your specific needs.

For instance, you can configure the platform to require approval from your Finance team before Orders are approved for fulfilment, maintaining compliance with internal policies and financial oversight.

You can configure permissions precisely, specifying who can approve Orders up to a certain level and controlling the visibility of sensitive data.

Manually allocate Stock to Orders preferentially

Manually control Stock Allocation to your Orders to allow for prioritisation of Customers as required.

This allows you to prioritise allocation based on your specific business rules, ensuring that stock is allocated to Customers correctly.

Partially fulfil an Order

Venditan Commerce supports partial fulfilment, splitting the remainder into a separate Linked Order.

This feature is invaluable in B2B scenarios where manual control is necessary.

For example, a wholesaler may receive a large order for electronic components from a retail chain. However, due to limited stock availability, they can only fulfil half of the order immediately.

Using Venditan Commerce, they can split the remaining items into a back-ordered portion linked to the original order.

Set up CC email addresses for Order Dispatched emails

Users can add CC (carbon copy) email addresses to B2B customer records within Venditan Commerce.

When an Order Dispatched email is sent to the main customer contact, it’s also sent to any CC addresses saved against that account.

This is particularly useful for B2B operations where multiple people, such as buyers, warehouse managers, or accounts teams, need confirmation that an order has been shipped.

It ensures consistent communication, reduces the chance of missed notifications, and helps internal teams stay aligned on fulfilment activity.

CC addresses can be managed directly within the customer record, giving businesses full flexibility over who receives dispatch updates.

Fulfil an Order from multiple Stock Locations or Suppliers

Venditan Commerce supports multi-location fulfilment, accommodating scenarios where items in an Order are sourced from multiple warehouses or suppliers, including dropshipping integrations.

When an Order is captured, if all items are unavailable at the same location, Venditan Commerce will offer you the option to split the Order into several LinkedOrders.

This ensures efficient fulfilment and timely communication of expected delivery to the customer.

It’s an experience similar to Amazon’s ‘order splitting.’

Manage Shipping Weight, Dimensions and contents at scale

Navigate the logistical challenges and complexities that often arise when fulfilling high-quantity, high-value B2B orders.

Venditan Commerce allows you to save various box dimensions (width, length, and depth in MM) and generate Barcodes for them.

The box barcode is scanned at the beginning of the packing process. As products are picked and added to the box, they are also scanned.

Using the Shipping Weight data stored against the products, we can calculate the shipment weight, packaging dimensions, and included contents accurately and communicate them to the courier as part of the shipment request.

These features enhance compliance with shipping regulations and improve the accuracy of cost calculations based on dimensional weight, making your shipping process more efficient and cost-effective.

Automatic Courier selection based on Shipping Rules

Set up all your courier options in Venditan to provide your fulfilment team with optimal selections based on predefined rules and criteria, such as a delivery address, shipment weight, lead time and your customer’s preferred delivery method.

When sending bulk items at scale, using the best courier options can save your business significant money.

Leverage Venditan Commerce's intelligent courier management features and integrations to eliminate guesswork and ensure efficient, cost-effective shipping.

Offer a Nominated Day Delivery service

Allow customers to select a preferred day for their delivery.

This feature is particularly beneficial for high-value, perishable, or fragile items that require precise delivery scheduling when the customer is available at home.

Customers can choose their preferred delivery date during Checkout, ensuring convenience and reducing the risk of missed deliveries.

Deliver to a DPD Pickup Point

Give customers the option to deliver their Orders to a DPD Pickup Point.

This allows customers to choose a convenient pickup point during the checkout process, offering further flexibility for those who may not be available for home delivery.

Offer an in-store Click-and-Collect Service

Customers can purchase products through your website and collect their Orders at your retail store.

This feature is valuable for retailers with brick-and-mortar locations, offering convenience for customers who prefer to pick up their items in person.

By selecting the Click-and-Collect option at Checkout, customers can choose a nearby store and receive an automated notification when their Order is prepared for collection.

Offer a Reserve and Collect Service

Customers can place a reservation Order online and complete the transaction in-store.

This feature allows customers to reserve items, ensuring the stock is set aside to prevent overselling.

Customers can browse and reserve products online and then visit the store to finalise their purchase and pick up their items.

🔌 Integration: What3words for accurate delivery locations

Integrate with what3words to collect precise delivery locations, which is especially useful for building entrances and rural addresses.

Customers can add their what3words address during checkout, ensuring accurate delivery even in remote or hard-to-find areas.

The what3words system divides the world into 3m x 3m squares, each identified by a unique three-word address, allowing deliveries to be pinpointed to exact locations.

🔌 Integration: Loqate for Postcode Lookup

We integrate the postcode lookup tool, Loqate, to simplify customer address entry during Checkout.

This feature allows customers to enter their postcode, triggering an automated address lookup that suggests and completes the rest of the address fields based on the provided postcode.

Google Kubernetes Engine (GKE)

Google Kubernetes Engine (GKE) is a cloud-based hosting platform that uses containerisation to manage and scale website hosting settings.

Containerisation means packaging your website and its associated components into standardised units called ‘containers.’

Compared to legacy hosting methods that often rely on fixed infrastructure configurations, containerisation allows us to leverage automated scaling capabilities to allocate resources like CPU and memory based on the demand your website is experiencing.

This keeps it fast and responsive even during peak traffic.

Our development team manages and approves scaling updates, so scaling occurs only when it makes sense for your website.

Amazon CloudFront

Amazon CloudFront is a content delivery network that speeds up the distribution of your website’s dynamic web content, such as product images, videos, and other files.

It does this by caching content at edge locations, which are strategically placed servers that Amazon has built around the world.

When a user requests content served through CloudFront, the request is routed to the edge location nearest to them geographically.

It minimises the distance the data needs to travel and further improves your website’s performance.

Cloudflare

Cloudflare is a similar content delivery network that we use to cache your website and improve page load times.

Cloudflare instructs the user’s browser to cache the website on their device, reducing the need for repeated requests to the origin server. This improves website performance for returning visitors.

Like CloudFront, Cloudflare caches content across its worldwide network of edge servers. When a request is made for cached content, Cloudflare serves it directly from these edge servers, bypassing the need to get the data from your website entirely.

DNS records handled for you

We will handle the complexities of DNS record management, ensuring accurate domain mapping, email routing, and subdomain management.

Our expert team configures and manages DNS records, guaranteeing seamless domain functionality by meticulously handling every aspect, from initial setup to ongoing maintenance so you can focus on your business.

With Klaviyo events installed on your website, any activity generated from your Klaviyo campaigns is fully trackable. Our integration syncs this information back into your account so you can analyse your user profiles, which contain rich data on their journey across the website.

As a Klaviyo Advisor Partner we are certified to implement Klaviyo's products for our clients, providing you with the technical and strategic support to maximise them.

Email marketing integrations

As well as our partnership with Klaviyo we are integrated with the following email marketing solutions:

• Mailchimp (and Mandrill)

• Spotler

• dotdigital

• mailjet

• Mailgun

• Adestra

The integrations ensure that marketing opt-in data collected through your website is automatically sent to your solution of choice, along with any data segmentation requirements.

Collect email marketing opt-ins through your website

Collect email marketing opt-ins through your website with the data synced to your email marketing platform.

This is typically driven through your checkout process but we also support email marketing opt-in pop-ups and can add opt-in forms in strategic locations across your website, such as your footer.

The forms are UK-GDPR compliant; the user must accept your terms of use when handing over their information.

Send Abandoned Basket email reminders to potential customers

Venditan Commerce contains an in-built Abandoned Basket feature designed to re-engage customers who have added products to their basket and initiated the checkout process but did not complete their purchase.

This feature automatically triggers an email reminder for logged-in customers after a configurable number of days.

The timing of these reminders can be controlled.

The content of the email is fully customisable, allowing you to tailor the message to your brand and tone of voice. You can also include special offers or discounts to incentivise customers to complete their purchase.

Send automated reminders to customers with products on their Wishlist

Venditan Commerce can send automated reminders to customers who have saved products to their Wishlist.

When logged-in customers save products to their Wishlist, the platform records the date and the product’s price when it is saved.

This information can power automated wishlist reminders sent after a configurable number of days have passed.

The feature aims to bring customers back to the website, encourage them to continue shopping, and ultimately purchase the product that interests them.

Customise your Order Communication

Venditan Commerce gives you detailed control over the email updates you provide to your customers throughout the order timeline.

Important communication events, such as order dispatch and cancellations, are all controlled through templated messages that you can edit yourself.

Communication is automated based on changing Order Statuses, reducing manual customer service burden.

Export segments of your Customer Data

Venditan Commerce allows you to define a group of customers using a combination of filters, segment the customers that match those filters, and then export them into a CSV for your email marketing purposes.

You can manage multiple contacts within each B2B customer account, specifying different email addresses and telephone numbers for enhanced communication and relationship management.

Our customer tagging feature can be used to categorise and segment your B2B customers as required internally.

Assign your Customers to Internal or External Sales Reps

Assign specific internal team members or external agents as sales representatives for individual customer accounts.

Implement rigid role-based permissions to control access to sensitive customer data and limit actions based on job responsibilities.

Run a points-based Loyalty Scheme for Trade Customers

Implement a points-based loyalty program where Customers earn points on purchases at your weighted discretion.

For B2B, this also covers orders generated outside of your website.

Points are updated for Customers when you manually import their new orders into Venditan Commerce.

Points can be redeemed for discounts on future purchases, encouraging repeat business.

Offer Discretionary Discounts to Customers

Empower your sales teams to provide Discretionary Discounts to select Customers or Customer Types.

This flexibility allows them to tailor pricing strategies to close deals, incentivise high-volume purchases, and strengthen relationships with the customers they manage.

We conduct regular penetration testing of our platform, utilising specialist third-party ethical hackers to identify and address potential vulnerabilities.

Through these rigorous assessments, we proactively assess our platform and simulate real-world cyber attacks to uncover weaknesses.

By partnering with ethical hacking experts, we ensure that Venditan Commerce remains resilient against evolving threats and adheres to industry best practices.

Highly flexible User Permissions

Use powerful user management settings to manage Venditan Commerce access across your business.

Twice-weekly update and patch deployments

Our team deploy updates and patches to Venditan Commerce twice a week.

We prioritise security and progress by swiftly rolling out new features and patches, keeping our platform secure and up-to-date without delay.

Logging and monitoring of platform usage data

Our robust logging and monitoring system tracks platform performance data behind the scenes.

This comprehensive oversight allows us to identify and address any potential issues or anomalies swiftly, ensuring optimal performance and reliability for your online operations without your intervention.

Two-factor (2FA) authentication through Google Workspace

Add an extra layer of security by implementing Google authentication as a necessity for team members logging into Venditan Commerce.

This additional layer of protection helps safeguard your account against unauthorised access.

This gives you the flexibility to create different Product Types.

Create new Product Sets using a Guided Wizard

Venditan Commerce contains a guided Product Set Creation Wizard. It simplifies the creation of products with multiple variations.

The wizard guides the user through logical steps, using pre-saved product information, like Sizing Scales and Product Attributes, to capture data and prepare the new product for review.

Here is an example of a Guided Wizard flow for a new clothing item.

Bulk Import: Create new products using a CSV

Create new products at scale by importing the data into Venditan Commerce in CSV format.

You can download a sample CSV containing relevant fields for your product information. Complete the CSV and drag and drop it into Venditan Commerce for importation.

The import process will validate the data; successful imports will be added to your inventory, while rejected imports will trigger a summary explaining the failure.

The following static values can be imported:

• Product Type

• Product Title

• Short and Long Product Description

• URL

• Image URL

• Cost of Goods Sold

• Price

• RRP Price

• Unit Pricing Measure

• Unit Pricing Base Measure

• Sale Price including Effective From/To

• Stock

• Brand

• GTIN

• MPN

• Condition

• Age Group

• Colour

• Gender

• Material

• Size

• Size Type

• Size System

• Department

• Season

• Composition

• Care Instructions

• Google Product Category

• Google Custom Labels

• Country of Origin

• Commodity Code

• Height, Length and Width

• Meta Title and Meta Description

Create a Bill of Materials (BOM)

Individual Bill of Materials (BOM) can be created within Venditan Commerce or bulk using the Bulk Import Tool.

When creating a single BOM, the standard process is as follows.

Create a Product Bundle

Single Product Bundles can be created from within Venditan Commerce, or in bulk using the Bulk Import Tool.

When creating a single Product Bundle, the standard process is as follows.

Like BOMs, Product Bundles are fully content-manageable, with their own SKU, Product Title, Price, Availability, Descriptions and Media.

Faceted Navigation for Filtering

We enable Faceted Navigation to enhance your customers' browsing experience by allowing them to apply multiple filters simultaneously.

This feature organises products so customers can narrow their search results using a combination of attributes, such as Size, Colour, Brand and Price Range.

Faceted Navigation changes the URL without the page reloading when a filter option is chosen.

This allows for a seamless and fast user experience while enabling customers to share links with pre-applied filters by simply copying the URL.

Map your related Product Attributes and Categories

Combine related Product Attributes and Product Categories under unified terms to enhance the filtering experience for your customers.

This allows you to group similar Attributes and Categories, making it easier for customers to navigate and find products.

For example, you could combine ‘Running Shoes,’ ‘Training Shoes,’ and ‘Athletic Footwear’ under a broader term like ‘Sports Shoes.’

This helps customers quickly narrow their search without sifting through multiple, narrowly defined categories.

Flexible Filter layouts and UIs

We can support multiple filter layouts and user interfaces (UIs) to ensure your filters are functional, user-friendly and visually appealing.

Our websites support various Filter Types to best suit the attribute.

Offer a Filter option for any Product Attribute

Create Filters for any Product Attribute, allowing for a unique and customised filtering experience beyond the basic options.

You can create Filters for your products as long as they have the relevant Attributes set up with clean data.

This enables you to build a distinctive filter experience that caters to your product range and customer needs.

Customers earn points for each order they place, including in-store sales, by assigning the transaction to the customer.

Point Multiplier

Control the multiplier that converts the currency spent into Loyalty Points, e.g. 1 point per £1 spent.

Tiered Multipliers by Customer Type

You can adjust the Point multiplier based on Customer Type, allowing you to reward certain Customers with more Loyalty Points. For example, VIP customers receive 2 points per £1 spent.

Selective Point Accrual

Restrict point accrual to specific Customer Types. This is useful if you offer loyalty rewards only to a particular group, like high-spending customers.

Points Expiration

Set an Expiration Period for Loyalty Points to encourage timely usage. This feature automatically expires points after a designated period, ensuring the program stays active.

Automated Reminders

Schedule automated reminders to notify Customers when their Loyalty Points are about to expire or when they have enough points to redeem.

Payment Type Restrictions

Restrict certain Payment Types from Accruing Loyalty points, e.g. E-Vouchers.

Spending Loyalty Points

Depending upon your chosen configuration of the Loyalty System, we can support either:

1. The customer can apply their Loyalty Points to orders at checkout, both online and in-store.

2. Loyalty Points are automatically converted into an E-Voucher once a threshold is reached.

3. Loyalty Points are manually converted into an E-Voucher by the customer at their discretion.

In all cases, the monetary value is provided to the customer so they can redeem it against their order.

Loyalty Points and E-Vouchers can both be spent in-store if you are using our EPOS solution.

Launch a Customer-Tier loyalty program

Use Venditan Commerce's built-in Loyalty System to launch a Tier-Based loyalty program that categorises customers into different brackets based on criteria like annual spend, qualifying them for higher discount levels.

Key features include:

VIP Customer Types

Designate different Customer Types for your tiers, such as Bronze, Silver, and Gold, to recognise and reward your most loyal customers.

Price Rules by Customer Type

Assign unique Price Rules to each Customer Type to offer tiered discount rates—e.g., 5% for Bronze, 10% for Silver, and 20% for Gold.

Automatic Price Updates

Display automatic price adjustments across your website whenever a customer logs into their Account, ensuring they see their applicable discounts in real-time.

Control Product Eligibility

Easily enable or disable specific products or groups of products for discounts, giving you flexibility in managing your loyalty offerings.

Offer in-store Loyalty Cards

Generate QR codes for each Customer Account that can be scanned at checkout. This will ensure that in-store sales are quickly assigned to the correct Customer.

This allows for efficient point accrual and the application of discounts during purchases.

Capture loyalty sign-ups with a custom landing page

Utilise the Venditan Commerce CMS to create dedicated landing pages for capturing loyalty program sign-ups.

Implement a simple sign-up form that collects the necessary data for customers to opt in.

This will allow your team to change the Customer Type within the platform after registration manually.

Manage a Customer's Loyalty Status

Upgrade or downgrade a customer’s Loyalty Status directly from their account within Venditan Commerce.

Access the Customer View screen to make adjustments as needed. This allows for flexible management of customer tiers based on their purchasing behaviour or engagement levels.

Visibility in the Customer's Account

Logged-in Customers can check their Loyalty Points total and convert their points into E-Vouchers from their Account.

For tier-based loyalty programs, Customers can also view how many additional Loyalty Points they need to reach the next level, which encourages engagement and rewards continued loyalty.

Use the Customer Loyalty Report

Leverage the Customer Loyalty Report to gain insights into customer engagement and loyalty program performance.

This report provides detailed information on points accrued, total spend, number of Orders placed, rewards issued, and vouchers spent, enabling you to track the effectiveness of your loyalty initiatives and make data-driven decisions to enhance customer retention and satisfaction.

Set up and offer a Delivery Subscription Service

Venditan Commerce enables you to offer a Delivery Subscription Service, similar to Amazon Prime, providing customers with exclusive delivery benefits.

Subscriptions are managed using recurring payments handled directly by your payment gateway, with tokenised card details securely stored for ongoing billing.

Subscribed customers are assigned a specific customer type, which unlocks a dedicated delivery method, such as free UK delivery, via a configurable shipping rule.

When a subscribed customer is logged in, their eligible delivery option is automatically presented at checkout. This setup provides a flexible, secure, and efficient way to drive loyalty and recurring revenue.

Customer Filters

The following Customer Filters are available.

Spend Filters

The following Spend Filters are available.

Purchase Activity Filters

The following Purchase Activity Filters are available.

Purchase Activity filters can be combined for effects like:

“Ordered a <product> from <brand> within the <last 6 months>”

Managing your Customer Segments

Created Customer Segments are named and saved for sharing and later or repeated use.

Customer Segments are dynamic. This means that the Customers within a Segment can change from one day to the next.

For example, “spend in the last 3 months” is a moving window, so Customers can enter and leave a Segment as both time and the underlying data change.

Export data for Customer Segments

Generate a Snapshot of your Customer Segment to export the data.

Once generated, a Snapshot cannot change and will always contain the same list of Customers, even if the Segment is updated.

Snapshots are exported in a fixed CSV format.

The following export fields are available:

• Name

• First Name

• Last Name

• Email Address

• Date Registered

• Country

• Postal Code

• Lifetime Spend